Join us in
18 & 19 March 2022
Join us for two days of unparalleled workshops, training, motivation and networking.
Don’t miss this opportunity to spend two days focusing on your career progression and development!
Learn to lead alongside your executive and your teams.
Come away with new, updated, and practical skills.
Celebrate with peers that think like you do and are striving to become exceptional.
LIVE is life-changing. The attendees tell us time and again that when they returned to their offices, they felt armed with a map and a compass that enabled them to step into being the assistant that they had always wanted to be.
We know you will leave inspired to challenge the boundaries of your current role, and excel for the rest of your career.
See you in London!
Not sure how to ask? We make it really easy by sending you a business case letter that has helped thousands of Assistants to ask for funding to attend our events and training.Request a business case letter
For eight years Patrick was Princess Diana’s private secretary (chief of staff), responsible for every aspect of her public life and private organization. He travelled with the Princess to five continents, working with officials up to head of state and encountering unforgettable figures in politics, philanthropy and the arts such as Hillary Clinton, Margaret Thatcher, Mother Teresa and Luciano Pavarotti. Under relentless media scrutiny, his tenure covered the period of Princess Diana’s greatest popularity as well as the constitutional controversy of her separation from Prince Charles.
He is now a consultant, journalist, broadcaster and New York Times bestselling author, based in Washington DC. His byline has appeared in every UK national newspaper and international titles as varied as TIME magazine, Vanity Fair, People and Paris Match.
A published authority on corporate and personal branding, Patrick equally enjoys coaching C-suite executives, advising UHNWIs on reputation management and addressing PR conferences worldwide. Having worked for an internationally high-profile woman, he feels a special affinity for cross-cultural, protocol, gender and communications issues.
He also writes, presents and advises on factual and drama TV programs, appearing on every major US network. He is currently an expert consultant to the award-winning Netflix series The Crown.
As Private Secretary/Chief of Staff to Diana, Princess of Wales, Patrick Jephson was responsible for the public life and personal organization of one of the most influential women of her generation.
Through her innately regal character, charisma and grace the Princess transformed the world’s perceptions of royalty. She humanized and modernized the British monarchy and is remembered as an unbeatable asset both for her country and the many humanitarian causes she championed. But how do you manage someone who leads from the heart as Diana did?
In this session, developed exclusively for Executive Support LIVE, Patrick explores why the fourth industrial revolution and the aftermath of Covid mean heart-centred leadership is becoming a priority for more and more companies. He shares the key lessons that he learned from serving Diana and looks at how to balance emotional intelligence and empathy with the practical skills and knowledge needed to perform your role immaculately.
Insightful … humorous … entertaining … even contagious … words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different.
Rhonda is a Professional Speaker recently inducted into the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in 20+ countries.
Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness!
Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. With her CSP and HoF designations, combined with her Spirit of CAPS award, she is only one of two speakers worldwide with the trifecta of honours.
Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!
Face it, you didn’t study project management, yet you’re being asked to run small to medium sized projects while you learn on your feet. Save yourself the frustration and mistakes of learning while you go by attending this program designed specifically for administrative professionals running projects as part of their job description.
You will learn the importance of planning, how to develop achievable plans, work well with all members of the team and achieve the credibility you deserve.
This workshop provides a unique and simplified look at the field of project management, and demonstrates many skills that can be used immediately. You’ll learn practical, proven techniques for running any project thrown your way.
Benefits of attending this workplace: At this workshop you’ll learn how to influence, inform and manage projects through the use of real-life examples, group discussions, role-plays and interactive hands-on exercises. You just won’t hear the theory about current project management information; you will take the knowledge and apply it to real-life situations immediately. You will walk out of the program with skills that are immediately applicable in any situation.
Ready for some jaw-dropping training? Well, hold on because that’s what you’ll get in a session with Vickie Sokol Evans. Her life-changing courses and certification study groups have compelled attendees
Who knew teaching the world’s smartest people how to use their technology better could be so life-changing? Vickie, author of the bestselling “100 Tips” series for both PC and Mac.
Vickie is a Microsoft Certified Trainer, specializing in Microsoft productivity platform for both PC and Mac. But more importantly, she can uplevel you to become certified as a Microsoft Office Specialist.
She’s witty, sharp, pointed and knows how to get the most from technology and teach it to you and your team. Vickie learned how to do it well by traveling the globe as a sought-after international speaker delivering live, inspired keynote presentations to major brands including Microsoft, The Gates Foundation, Stanford University, The New York Times, Starbucks, American Airlines, Accenture, UK’s Parliament, and most notably, Bill Gates’s Team among a host of others.
Teaching teams tricks to turn what usually takes hours into solutions that takes minutes, means there’s an immediate ROI after each session. It’s no wonder 98% of audiences want her back.
Learn the secrets of high-performers and discover quick and easy digital productivity tips across Microsoft Office that will help you deliver better results in less time by using more of your technology. This class is cultivated from years of training the world’s smartest people.
Your Key Takeaways:
BONUS: you’ll walk away with a better understanding of whether or not you’re ready for Microsoft Office Specialist (MOS) certification. How? 90% of the tips you learn will meet the objectives of the MOS certification exam.
Plus, in this magical space that you enter, you’ll be able to bend time and space because one hour in training with us will yield upwards of 48 hours saved in one year. That’s because students save one hour per week for each hour of RedCape training.
Abigail Barnes is the founder of Success by Design Training, an award-winning entrepreneur, author, speaker, and corporate trainer on time management and productive wellbeing. She is a qualified coach and creator of the renowned 888 Formula.
Success by Design Training is on a mission to share The 888 Formula with 1 million people by 2025, helping entrepreneurs & professionals improve their work/life balance and reclaim an hour a day!
During this fast-paced session Abigail Barnes Founder of Success by Design Training and Author of Time Management for Entrepreneurs & Professionals, will introduce you to the 888 Formula & teach you how to Elevate your Time Efficiency using their 5E Model.
You will leave this session with tips, tricks, and strategies that you can take back to your organisation and apply to your career and life to improve your productivity & work/life balance.
Bonnie Low-Kramen is recognized as one of the world’s most respected and inspirational thought leaders in the administrative profession. In 2018 , Bonnie’s Be the Ultimate Assistant workshop (that is co-taught with Vickie Sokol Evans) was named as one of the “Top 7 Conferences to Attend in 2019” and she received the Impact Award for Lifetime Achievement from the Boston Executive Assistants Organization and in 2015 she was named Educator of the Year by the Domestic Estate Managers Association. She worked as the Personal Assistant to Oscar-winning actress Olympia Dukakis for 25 years until 2011.
Bonnie’s passion is to affect positive change in the global workplace by paving the way towards healthy and productive relationships between assistants, leaders, and fellow staff. A committed advocate for women’s issues, Bonnie is at the center of the efforts to close the wage gap between women and men and to ending workplace bullying.
Bonnie is the bestselling author of the desk-side resource book “Be the Ultimate Assistant, A celebrity assistant’s secrets to working with any high-powered employer.” She is a sought-after opening keynote speaker and trainer at conferences and corporations around the world. Bonnie is based in Florida, USA.
The future is here and assistants have risen to it. There is no turning back. In a report from the world based on research for her new book, Bonnie Low-Kramen brings to LIVE up-to-the-minute information on the ways executive assistants are evolving their roles and influencing their leaders and workplaces. There are new rules in a global landscape that has been shifting on a daily basis. In a welcomed movement towards true business partnership, assistants have flexed leadership muscles with hybrid structures, compensation, career progression, and professional development, as just a few examples. Assistants are racehorses and the gates have flown open. It is your time.
John Shaw is a small-town boy who grew up in a very rural community in the American South. At 18 years old and living in Nashville, he was thrust into the world of privilege when he began his career as an executive assistant supporting country music royalty. After 13 years of providing administrative support to award-winning recording artists and celebrities, John left the entertainment industry to broaden his knowledge and skills, and hone his talent further with a move into management consulting. He eventually returned to the world of entertainment, supporting the head of marketing of three major television networks, but John still felt he had something bigger to offer to the world.
He found the opportunity he’d been looking for to make a bigger impact as part of his career, when he was hired in 2014 by Bill & Melinda Gates Foundation CEO, Sue Desmond-Hellmann, to be her executive assistant. He now enjoys spending his time with some of the brightest minds in global health, global development, and US education, and no one seems to care that he never finished college. When John’s not at work, you can find him with his family and three dogs.
John Shaw is a small-town boy who grew up in a very rural community in the American South. At 18 years old and living in Nashville, he was thrust into the world of privilege when he began his career as an executive assistant supporting country music royalty. After 13 years of providing administrative support to award-winning recording artists and celebrities, John left the entertainment industry to broaden his knowledge and skills, and to hone his talent further with a move into management consulting. He eventually returned to the world of entertainment, supporting the head of marketing of three major television networks, but John still felt he had something bigger to offer to the world. He found the opportunity he’d been looking for to make a bigger impact as part of his career when he was hired in 2014 by Bill & Melinda Gates Foundation CEO, Sue Desmond-Hellmann, to be her executive assistant. This session explores the lessons learned through his incredible story. John will explain how seizing pivotal moments can shape our career and life.
Lizebeth Koloko-Green is the CEO & Founder of ANWOW (Adopt New Ways of Working). She is also an Executive Assistant at Nutanix France and has over 20 years of experience working in international corporate environments, including Symantec France and Areda Computer Systems. She holds a degree in Office Management from the University of Paris Créteil and is certified as a Microsoft Office Specialist in Outlook, OneNote, PowerPoint, and Word. She is bilingual in French and English. She is also pursuing a master’s degree in Management at the ESSEC Business School.
Lizebeth is very passionate about learning and teaching information technology software and often trains Executives, Sales Teams, and Administrative Professionals on Microsoft applications and lecturing and speaking about information technology at administrative conferences and other events.
She is a proud member of IMA France (International Management Assistants Network), IAAP (International Association of Administrative Professionals), and PANSA (Platinum Assistant Network – South Africa). Lizebeth was selected to represent France in the 2018 and 2021 World Administrators Summit.
Lizebeth grew up in Fremont, California, but was born in Paris, France, where she resides with her nine-year-old daughter, Aaliyah. In her spare time, she loves studying and learning foreign languages and new information technologies. She is currently studying German and Mandarin Chinese.
|Microsoft OneNote is one of the least known but most useful programs in the Microsoft Office suite. Not familiar with this new tool? Think of Microsoft OneNote as a digital version of a physical notebook.
This means you can capture digital notes and keep them organized. It also means you can add images, diagrams, audio, video, and more.
This session will help you get started quickly, even if you are a complete beginner. But we will also look at some more intermediate and advanced tips to make sure you get the most from this valuable program.
Peggy is an inspirational speaker, a best-selling author, and an empowerment coach. She began her career as a receptionist and worked her way up to a Chief Executive Assistant. Her passion is to empower others to succeed. Peggy offers a way to help you achieve the level of success you are striving for by providing keynotes and 1:1 coaching.
Her experience working in the C-Suite for decades informs her teaching. She draws on real-world examples, including successes and lessons learned by hard-won battles and failed attempts. Peggy will help you navigate your career by providing tools to increase your collaboration and productivity and increase your understanding of the value that you bring to your organization. Peggy is a certified trainer and leadership award winner.
Her most successful accomplishment is being married to her husband for over 30 years and raising four children, and spoiling their grandchildren together.
When was the last time you thought about what it means to manage yourself? That’s self-management, and it’s the most essential pillar in your development process. Even if you don’t have a management or leadership title within your organization, you are still a self-manager and self-leader.
Self-management is the practice of understanding who you are, identifying your desired experiences, and intentionally guiding yourself toward them. It spans the determination of what we do, why we do it, and how we do it. It’s the ability to lead yourself to achieve your personal and professional goals and objectives while also helping the company or organization you work for to be successful – this is what creates a confident contribution.
During this session, Peggy will share:
Lucy Brazier OBE is one of the world’s leading authorities on the administrative profession.
As CEO of Marcham Publishing, specialist publishers of Executive Support Magazine – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals – Lucy works with the best trainers of Executive Assistants from around the world to deliver the most up-to-date and current training in the market.
Her passion is for the Assistant role to be truly recognised as a career and not just a job. Her formidable training expertise and speaking style have given her opportunities to train, present and emcee events in over 50 countries at over 450 events.
With access to the most forward-thinking, passionate and knowledgeable trainers and administrative business leaders in the world, as well as personally meeting and speaking to literally thousands of Assistants over the last 10 years, Lucy’s knowledge of the market and what Assistants all over the world are facing on a day- to-day basis are second to none.
In 2021 Lucy was awarded an OBE in recognition for her services to office professionals.
Executive Support LIVE is an IAAP and an ASAP approved programme and you can earn both IAAP and PACE recertification points by attending. Please contact us for details.
The event is also endorsed by the Institute of Administrative Management, one of the oldest management institutes in the world, having inspired professional business managers and administrators since 1915 and by International Management Assistants, a global association founded in 1974, currently represented in more than 30 countries
We never stop learning! You are most likely reading this because you are an aspiring support leader passionate about your administrative role, looking to make a meaningful contribution through your professional capacity. It is the highly anticipated annual gathering for professional assistants, presented in person. We bring like-minded peers together for two days of intense learning and networking, announcing emerging best practices and methodologies relevant to your role. Irrespective of where you are career-wise, LIVE is the annual conference you cannot afford to miss.
LIVE will present you with the most pertinent opportunities currently available in the market, delivered by the world’s best trainers and thought-leaders over an intensive two days. LIVE will help you to evaluate what changes you can make and how you can make a difference within your role and your organisation. You will leave LIVE with a revived purpose; equipped with the mindset, methodology and tools to gain the responsibility, progression and recognition you desire. You’ll enjoy energised networking and camaraderie as part of the overall experience too.
We want to help you to become the best version of yourself that you can be; that is our number one objective for doing what we do, and how LIVE began 8 years ago. We have helped thousands of Assistants grow and excel in their careers, and have been backed by Executives, CEOs and VPs from an array of companies, industries and sectors who now understand and respect the value and input a modern-day Assistant provides. Ultimately we will ensure that you learn, thrive and excel in your career.
LIVE doesn’t bring you the run of the mill or the obvious. We continuously look for new ways to teach, enhance and future-proof your role. We have a growing global community of assistant professionals ranging from graduates to experienced thought-leaders, most of whom have attended LIVE at least once and continue to do so. In fact, 84% of our attendees, across the world, tell us that LIVE is one of the best conferences that they have ever attended. They continue to attend each year because of the impact it has instilled and the difference it has made.
“I am reassured, rejuvenated, reminded and remotivated that I am in the right profession, a position that requires endless skill sets and constant demand…we do it all and with a smile. It takes a special person to do what we do everyday and we are phenomenal at it. It is a career that I love.”Amber Manezes
“I walked away with a spring in my step with renewed motivation and determination to be the I can, using what I had learned over the course of two days.”Lorraine Tresnak
“I feel truly energised to provide an even higher level of service to my executives… I’ve started researching a topic that I would like to write an article on & have spoken to one of my execs about leading a project to unify the EAs across our company… to use Dinah’s phrase “I’ve removed the box.”Colette Martin
“I enjoyed each minute, I cannot say anything else. That is the truth.”Cathy Van Mastrigt
“LIVE transforms careers and changes lives. Please don´t allow anything to stop you from being there if your gut says YES. Say Yes.”Bonnie Low-Kramen
“I loved meeting a group of people who understand our role. We are unique and sometimes people do not understand what and why we go to the lengths we do. Those at the conference just get it.”Carol Lloyd
“I know the phrase “Life Changing” is bandied about a LOT these days. But ES LIVE really REALLY is truly LIFE CHANGING. I can vouch for that. Just say yes!!”Helen Rees
“LIVE was the awesome event that I´d been looking for but never found, until April 2016. It changed me, my mindset and connected me with professionals from all over the world. I´m so pleased to have the opportunity to attend.”Melissa Francis
Not sure how to ask? We make it really easy by sending you a business case letter that has helped thousands of Assistants to ask for funding to attend our events and training.Request a business case letter
When we started LIVE back in 2013 we committed to this conference being as fantastic an experience as any that your executives would attend.
Our events are always hosted at chic, high-end hotels and we negotiate the room rates on your behalf to make them affordable.
We find that when we treat you like world-class assistants, you are more inspired to step into becoming the best that you can be.
The Leonardo, Tower Bridge is a 6-minute walk from Tower Hill tube station and an 11-minute walk from the Tower of London so you will be based right in the heart of London – the perfect base from which to explore.
The sophisticated rooms feature free Wi-Fi, flat-screen TVs, and tea and coffee-making facilities. Suites add separate living areas and city views. Room service is available 24/7.
There’s an elegant grill restaurant offering Mediterranean-inspired fare, along with 2 bars; afternoon tea is also available. Other amenities include a spa, an indoor pool and a fitness centre, plus a hot tub, a steam room and a sauna.Book Your Room Now
We know that currently, the ability to attend in-person events is constantly changing. We want to make sure that you can book with confidence. So if you need to cancel your Full Access Place for any reason, we will give you three choices
1) You can transfer your place to one of our future LIVE events
2) You can attend our LIVESTREAM conference instead, and we will also allow you access to our Global and Tech online events later in the year.
3) You can transfer your place to someone else in your business.
Executive Support is committed to protecting all our delegates. Your health and safety at our event is our top priority. The Leonardo Hotel’s policy in regards to COVID-19 is here but in addition, we will be following the All Secure Standard 2.0 recommendations from the Events Industry Alliance, a copy of which can be found here. Please don’t hesitate to contact us if you have any concerns or questions.